Established: January 30, 2007
Last Revised: April 17, 2023
Lightworks Corporation
Natsuo Eguchi, CEO
This privacy policy outlines how we ("Lightworks Corporation," "we," "us," or "our") handle personal information we collect from our customers ("you" or "your") as needed to operate our business. We are strongly committed to protecting your personal information by taking the following measures.
* "EU" or "the European Union" in this policy means "EEA” (The European Economic Area: The 27 member countries of the European Union, Iceland, Liechtenstein, and Norway).
Handling of Personal Information
Background of Our Privacy Policy
We create and sell e-learning materials and other related services with a strong belief in strategically supporting the human resource development in this shrinking society. It is our social responsibility to appropriately handle personal information provided by individuals in our business operation. In order to fulfill the responsibility, we take the following measures and protect your personal information.
- Collection, Use, and Provision of Personal Information
Personal information handled in all of our businesses and of our employees will be obtained, used, and provided appropriately. We will not handle personal information beyond the scope necessary to achieve the consented purpose of use. When we need to handle personal information for any purpose other than the purposes given in "2. Purpose of Use," we will obtain the prior permission of its owner. - Compliance with Laws, Regulations, and Other Related Norms
We will comply with laws, regulations, and other related guidelines and norms regarding the handling of personal information. - Safety Management Measures
We take reasonable preventive and corrective measures against unauthorized access, leakage, loss, destruction, or falsification of personal information. - Requests and Inquiries
We will promptly respond to your requests, inquiries, and complaints. - Protection of Personal Information
Personal Information Protection Management Systems（PMS）
We will continue to review and improve our protection measures to appropriately handle personal information.
Purpose of Use
When we provide our services to you, we may collect your personal information in the following cases. Your personal information may be statistically processed and used for purposes such as improvement of our services and products and development of new products, but will not be used for any other purposes.
- To update you on our latest products and services
- To respond to your inquiries or requests on our products and services
- To conduct customer satisfaction surveys, including your utilization of our products and services and access environment
- To provide user accounts for product trials
- To provide appropriate information for our products and services
- To share with you the news about our upcoming events, seminars, and sales campaigns
- For business communications, such as to inform the implementation of contracts
- To respond to inquiries about our recruitment
- To implement any other contracts or agreements regarding our products and services
We may collect your personal information from your company when you take our e-learning courses and services via ASP. We consider that your consent for collecting your personal information is obtained when your company and we conclude the NDA（Non-Disclosure Agreement）and the MOU（Memorandum of Understanding）on the protection of personal information.
We use your personal information we collect from your company only for the following purposes:
・To provide your user account
・To manage your user history
・To issue a certificate on your completion of our e-learning courses
・To respond to inquiries regarding the use of our services
・To take care of other necessary issues
We will not use your personal information for any purpose other than those listed above.
Safety Management Measures
We take the following measures to protect and safely manage the personal information we store.
Establishment of Fundamental Policy
We establish fundamental policies to appropriately handle personal information and comply with various guidelines and regulations by authorities.
*Examples of the guidelines and other important measures we establish fundamental policies to are as follows:
・Compliance with relevant laws, regulations, and guidelines for the protection of personal information
・The specified section for inquiries and requests as instructed in the Guidelines for the Act on the Protection of Personal Information (General Rules)
Establishment of Rules for Handling Personal Information
・We clearly describe the appropriate procedures for each step* of the handling of personal information.
・We appoint persons who are responsible for each step of the handling of personal information and define the scope of their responsibilities.
*Steps regarding the collection, use, retention, provision, and deletion and disposal of personal information
Organizational Safety Management Measures
・We appoint a person in charge of the handling of personal information（"Chief Privacy Officer" or "CPO"）and define the employees who have access to personal information and the scope of the information they handle.
・We establish a reporting system to our CPO in the event that any violation or indication of the concerning laws or regulations is detected.
・We implement periodic, internal self-inspections of the handling personal information and conducting audits by our specialized sections or external companies.
Human Safety Management Measures
・We provide all of the employees with regular training on appropriately handling of personal information.
・We clearly set the rules and regulations regarding the confidentiality of personal information in our work regulations.
Physical Safety Management Measures
・We take measures to prevent unauthorized access by controlling the entry and exit of our employees and restricting to permitted devices brought in to areas where personal information is handled.
・We take measures to prevent theft or loss of equipment, electronic media, and documents that contain personal information, and we ensure that personal information is not easily discovered when carrying such equipment, media, etc., including within the office.
Technical Safety Management Measures
・We implement access controls to limit who has access to personal information and the scope of personal information databases they handle.
・We have introduced a mechanism to protect information systems that handle personal information from unauthorized access or software.
Understanding the External Environment
We implement safety management measures based on our understanding of the legal systems for the protection of personal information in the countries where we store personal information.
Disclosure or Provision
We do not disclose your personal information to any third party without your prior consent. Furthermore, we do not provide personal information to any third party in foreign countries.
However, we may exceptionally disclose or share your personal information in the following cases:
・When we are required by public institutions such as courts and the police pursuant to the provisions of law
・When any unauthorized access, threat, etc. to our website (the "Website") is confirmed
・When it is necessary to protect human life, body, property, etc.
Outsourcing
We may outsource operations that involve the provision of personal information held by us to an external company, such as document delivery. We strictly review and make contracts only with those external companies we can obligate the same level of protection measures as we take. We will carefully manage and supervise them after the conclusion.
Requests for Disclosure, Correction, Cessation of Use, Deletion, etc.
When we receive a request from you or your representative for the disclosure, correction, suspension of use, or deletion of personal information, we will respond to the request within a reasonable period of time and to a reasonable extent. However, we may not be able to respond to requests for the suspension of use or deletion of personal information if such requests conflict with related laws and regulations.
How to request disclosure, etc. (Japanese)
Internal Rules
We attain a person in charge of the handling of your personal information in each division and define the scope of their responsibility. They lead appropriate security management measures and protection of your personal information. We continuously strive to review and improve our security management systems to prevent your personal information from loss, destruction, falsification, leakage, etc. We also provide employees with security management training to ensure that they fully understand our internal rules and systems.
In accordance with our internal rules, we restrict access to your personal information to authorized individuals.
Cookies
We may use cookies to improve your experience on the Website and our marketing strategies, etc. Cookies are small text files that are placed on your computer when you visit a website. Such text files store your activities on the website that is exchanged between your browser and the web server. The stored information of your activities is, for example, your user history or any content you provide on the website. We may refer to the cookies stored on your computer via third parties to whom we outsource our online advertisements or via web pages other than our website, to deliver advertisements and promotions of our products.
You can manage your cookie preferences by clicking on the "Cookie Settings" button. Please note that if you deactivate certain cookies, we may not be able to provide you with some of our services.
Access Logs
We may refer to access log files for analyzing website usage trends, managing the Website, detecting user trends, or collecting broad demographic information for collective use. This enables us to collect statistical information on the pages you visited, the amount of time you spent on each page, the URLs you clicked prior to the Website, the tendency of your page transition, and your browser and operating system. However, we do not use such information to collect personal identifiable information.
Protection of Personal Information -External Links-
We will not take any responsibility for the external websites we link to, regarding the protection of your personal information. Please make sure you will read and follow the privacy policies of those external websites by yourself.
Handling of Consented Personal Information and Withdrawal of Consent
We will handle your personal information based on your consent to this policy. Your consent is confirmed when you accept this policy. You can withdraw your consent at any time you need. We will retain your personal information as long as we need it to provide our services. We will promptly delete it when it is no longer necessary.
*Your consent to this policy is considered to be obtained in the following cases:
・When you provide the consent form with your signature or seal on in either a piece of paper or in an email
・When you click the specific button on the Website, which indicates you consent to this policy
Transfer of Personal Information Outside the EU
We will transfer your personal information we collect within the EU to Japan, and we handle such information for your comfortable use of our services. When we transfer your personal information, we will strictly follow the General Data Protection Regulation (GDPR) and other related regulations to protect your privacy.
Revision
We may revise this policy from time to time to reflect any changes in laws, regulations, and other norms.
Noboru Hayashi, CPO
Email：lw-info@lightworks.co.jp
